Cooler and Ice Packs Policy

Coolers and ice packs are a crucial part of our delivery process, which is why it is so important for us to collect a cooler each time we deliver to you. We charge a one-time, refundable rental fee of $10 for the insulated cooler and ice packs the first time you place an order with us. While you are using our service, you will stay in possession of one cooler and one set of ice packs. Each time you receive a delivery, please place the previous order’s cooler and ice packs outside of your door. If you pick up at a location please return your cooler and ice packs from your previous order when you pick up your next order.

Each time we deliver your order, we will drop off a new cooler with new ice packs and pick up the cooler and ice packs from the previous order left out for us. If you do not leave your cooler and ice packs out prior to our delivery, we will automatically charge $5 to your credit card on file.

If you’d like to pause your orders for an extended period of time, we will refund 100 percent of the deposit upon receiving the cooler and ice packs from your last delivery.  You can drop off the bag and ice packs at our location or a pickup location for a full refund.

We want our service to be as convenient and simple as possible. The satisfaction of our customers is our #1 priority. If you are unsure about any aspect of our delivery service or the insulated cooler and ice packs pickup terms, please contact us by phone or email. We understand some deliveries entail unique situations, and we are happy to discuss and accommodate special requests regarding deliveries or the insulated cooler bag pickup.

Thank you for being a Healthy Coast Meals customer. We sincerely appreciate your business!

Sincerely,

Ross Cole and Ashley Cronley, Owners

Healthy Coast Meals

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